Reviews of products and services submitted by your customers on your store must be Approved by you before they are made live on your store. This is currently done in your Store Back-End.
NOTE: We don't currently have a way to notify you of pending reviews, so the recommended best practice is for you to regularly check your reviews to ensure that you do not have patients waiting too long for their reviews to be approved.
When a customer submits a product review on your store, the submitted review will be in Pending status until you approve or reject it. Reviews will not appear on the front end of your store unless and until you Approve them.
To check if you have pending reviews, select the following menu: Marketing > Reviews. This will bring up a list of Reviews and you can sort by STATUS to find the Pending reviews.
With your mouse over the review click the Edit link or anywhere in the row, click to open the review.
When you open the review, you will see the status field shows Pending. Click on the arrow to pull up the Status options and select either Approved or Not Approved. Then click the “Save Review” button in the upper right corner.
Only registered customers may submit reviews. If a person checked out as a Guest, they will not be able to submit reviews unless they create a password. Most DermPRO stores are configured with the Reward Program to award 1 or 2 points per review. Your customer will not receive points unless and until their review has been marked “Approved” by you. In addition, if you have a limit on points earned for reviews per day, the customer will only receive points for the max # of points allowed per day.
You may want to post a helpful or explanatory comment in response to a customer’s review, and have that comment be visible to other customers. Just append your comment to the customer’s review by editing the Review field. It is important not to edit the customer’s portion of the review, unless it’s a minor correction to make the review clearer without changing the customer’s intent or meaning; leave a clear space below the customer’s words and add something like this:
“Response from [your name and/or company name]:
Thank you for sharing your experience. We’re sorry that you found this product difficult to apply. Here is a link to a video from the manufacturer that illustrates the technique…[etc]”
In the screenshot below, you can see how we have added a comment from the PA.
Remember to click the Save Review button at the top of the page to save any changes you have made.
