How to Configure Your Store's Sending and Receiving Emails

 

 

Introduction

All DermPRO stores send many types of email notifications to account holders and purchasers as well as to you, the store administrator, and are thus configured with a Sending Email address. This is the email account from which all of the email communications from your store are sent. This must be an actual email account (not an alias or distribution group) that you or whoever manages email accounts for your practice will create.

 

We always recommend that you set up a new, dedicated Email Account for this, and the address should be on your branded domain (not a gmail or yahoo email, for example). The default address we recommend is [email protected], but it can be any address you want.

 

What kinds of emails are sent from the store?

The communications that are sent from your store include the following types of messages that are sent to your customers (purchasers and account holders):

• a welcome email when a store account is created
• order-confirmation emails (automatically sent immediately upon orders being placed)
• other transactional emails associated with an order, such as shipping emails or order updates that you have control over sending
• abandoned cart reminders
• e-gift card updates
• review reminders/requests
• subscription-related emails such as payment failure notifications (if you have auto-replenish subscriptions or memberships)
• other emails to account-holders based on whether you have features enabled on your store
  • Birthday Offers
  • Reward Points Activity
  • Reward Points Expiration notifications
  • Request Access status approval or rejection

 

The communications sent from your store also include emails that are sent or copied to the practice:

• Order-based emails (the same transactional emails that are sent to the purchaser are BCCd to the practice)
• On Hold Order Notifications (in case of a high fraud riskScore)
• Contact Form submittals (all Stores have a contact form)
• Subscription-related emails such as payment failure notifications (if you have auto-replenish subscriptions or memberships)
• Request Access notifications (if you have skinbetter science or other restricted brands enabled on your store)
• Appointment Form submittals (if you have a Premium Store with an Appointment Form)

 

 

Your Store's Receiving Email Addresses

For those emails from the store that are sent to or copied to the practice, we need to know who should receive those emails. If you don't designate other recipient emails, the Sending Email address will be used also as the recipient email for all above communications.

 

In Shop Manager, you can designate additional recipients of various types of notifications that are sent to the practice. Most commonly, you would add additional recipients of the Sales Emails so that multiple staff members are receiving copies of the order emails when a purchase is made on your store.

 

You may also wish to designate a completely different recipient for certain types of emails. For example, you may want the Contact Form and Appointment Request notifications to be sent to an appointments-dedicated email account that your practice uses instead of to the store email address.

 

 

Updating Your Store's Email Addresses

Updating your store's sending and receiving emails can be done at any time using the Store Configuration Settings in Shop Manager.

 

 

 

1. Log into Shop Manager by first logging into DermPRO OneLogin Dashboard and clicking on the Shop Manager tile...

...or by directly opening the link https://shopmanager.dermpro.com/ and entering the login credentials.

 

 

 

2. In Shop Manager, click “Settings” from the lower left menu, and select the "Store Configurations" tab, and then click on the "Store Emails" tile.

 

 

 

 

3. You will see a Sending Email tab and a Receiving Emails tab.

 

 

 

Updating the Sending Email

In order for your designated email account to be used for sending messages from your store, an IT representative from your practice or a 3rd party IT service provider that you use needs to configure some DNS records. DermPRO's onboarding team handled this with you during your store on-boarding. If you want to change your store's sending email address, remember to consult with whoever manages your practice's email accounts to ensure the account is properly configured.

 

Enter the new sending email address and click the Submit Primary Email button. You will see a reminder that you are responsible for creating the email account, and you must click "I Agree" in order to save the new Sending Email.

 

IMPORTANT: Note that saving a new Sending Email will replace the receiving emails because we use the sending email as the default receiving email. If you are updating the Sending Email, please remember to check the Receiving Emails and ensure they are configured as you'd like.

 

 

Updating the Receiving Emails

Click on the Receiving Emails tab to review or edit your store's receiving emails. To designate multiple recipients, separate the emails with a comma (no space). All notification types can be sent to multiple recipients except for the On Hold Order Notifications.

 

If you receive an error after clicking Update, check to be sure that you have entered valid email addresses, and that you have not included any spaces between multiple emails listed.

 

 

 

 

Remember to click the Update button after editing any of these settings.