HOW TO UNSUBSCRIBE A CUSTOMER FROM STORE COMMUNICATIONS

Introduction

This article explains how to unsubscribe a customer from receiving store communications by updating their newsletter subscription preferences.

 Steps

1. Log in to Shop Manager by first signing in to the DermPRO OneLogin Dashboard and clicking the Shop Manager tile.

   

   
   
    
2. From the left-hand navigation menu, click Customers to expand the available options, then select All Customers.

   

   
   
    
3. Use the Search bar to locate the customer by Name, Email, Billing Address, or Phone.

   

   
   
    
4. Once you've located the customer, click the pencil icon to open their customer profile.

   

   
   
    
5. On the Personal Information tab, locate the Other Actions section. Click Login As Customer. You will be redirected to the customer's storefront account.

   

   
   
    
6. In the customer's storefront account, click Newsletter Subscription under the Account section in the left-hand navigation menu.

   

   
    
7. On the Newsletter Subscription page, uncheck the General Subscription checkbox, then click Save.

   

   
   
    
8. To verify that the customer has been unsubscribed, return to the customer's Personal Information page in Shop Manager and confirm that the Newsletter Subscription checkbox is also unchecked.

   

   
    

Notes

• Unsubscribing a customer from the General Subscription list will prevent them from receiving store communications associated with that subscription.
• If the customer wishes to receive store communications again in the future, simply reselect the General Subscription checkbox and save the changes.

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