E-GIFT CARD DELIVERY
NOTE: This article provides guidance for re-sending an E-Gift Card from your store. This may be applicable if (1) the recipient never received or lost the email with the gift card, or (2) the sender forgot to designate a recipient when the gift card was purchased.
If you have other Gift Card questions, please see the article, "Gift Cards and In-Office Gift Card Redemption".
When a customer purchases an E-Gift Card, they are required to enter the email recipient and may choose to either have the E-Gift Card sent directly to themselves, or they may choose any other recipient.
E-Gift Cards are automatically emailed out to the recipient on the requested send date. In most cases, the E-Gift Cards are delivered without any issues. Sometimes the delivery of gift card emails end up either being blocked by certain ISPs or email systems, or sent to spam based on the recipient's email settings. In addition, sometimes certain customers forget to send the E-Gift Card to their friend or add a specific message. If this happens, you have a few options to correct this for the customer.
Follow these steps to re-send a gift card:
- Log into your Store Back-End. From your DermPRO One-Login Dashboard, and click on the tile with your store name and logo to go to your store back-end.
- Open the Gift Codes Grid. Click on the Marketing menu > Manage Gift Codes to view the list of all Gift Cards that have been purchased on your store.
- Use the Sort, Search and/or Filter functions to locate the Gift Card in question, and click the Edit link from the Gift Code grid to open the gift card details.
- Resend the card using one of these methods:
- Click “Save & Send” will resend the gift card to the recipient designated already in the gift card.
- If the recipient is incorrect, you may access the “Delivery” tab and update the recipient's email. Click “Save & Send” when completed and it will send the gift card to the new recipient.
- If the customer still is not receiving the gift card, we recommend inputting your own email address on the delivery tab under the recipient email and send it to yourself. Then you may forward it from your own email to the customer.
- If this still does not work, please submit a support ticket and our support team will assist you further.
