E-GIFT CARD DELIVERY
NOTE: This article provides guidance for re-sending an E-Gift Card from your store. This may be applicable if (1) the recipient never received or lost the email with the gift card, or (2) the sender forgot to designate a recipient when the gift card was purchased.
If you have other Gift Card questions, please see the article, "Gift Cards and In-Office Gift Card Redemption".
When a customer purchases an E-Gift Card, they are required to enter the email recipient and may choose to either have the E-Gift Card sent directly to themselves, or they may choose any other recipient.
E-Gift Cards are automatically emailed out to the recipient on the requested send date. In most cases, the E-Gift Cards are delivered without any issues. Sometimes the delivery of gift card emails end up either being blocked by certain ISPs or email systems, or sent to spam based on the recipient's email settings. In addition, sometimes certain customers forget to send the E-Gift Card to their friend or add a specific message. If this happens, you have a couple of options to correct this for the customer.
Option 1: Follow these steps to re-send a gift card to the originally-intended recipient.
- Log into Shop Manager. From your DermPRO One-Login Dashboard, and click on the Shop Manager tile.
- Click on Gift Cards.
- Use the Sort, Search and/or Filter functions to locate the Gift Card in question, and click the Action link or the hyperlinked Code to Open the Gift Card Details.
- Resend the card as follows:
- Check the Recipient Email that is shown in the Delivery details and ensure that the email address is correctly entered.
- Scroll to the bottom of the screen and check the box, "Send to the Recipient".
- Click the button, "Save Gift Code".
Option 2: If the customer still is not receiving the gift card, we recommend inputting your own email address as the recipient email and send it to yourself. That is, in step 4 described above, replace the Recipient Email with your own email, and then complete the remaining steps. Check your email to find the delivered gift card email. Then you may forward it from your own email to the customer. If this still does not work, please submit a support ticket and our support team will assist you further.
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